Question

Discuss the concept and models of E-Governance

31 Jul 2026
Answer :
Word Count : 557
E-Governance refers to the use of information and communication technologies (ICT) by government institutions to provide public services, share information, improve administration, and strengthen the relationship between government and citizens. It aims to make governance more transparent, efficient, accountable, and accessible. Through digital platforms, governments can reduce paperwork, speed up service delivery, and allow citizens to access various facilities from anywhere and at any time. The concept of E-Governance is based on the integration of technology into government processes. It involves the use of computers, internet services, mobile applications, databases, and digital communication systems for better management of public activities. E-Governance is not limited to computerization of government offices but also includes changes in administrative practices, decision-making processes, and citizen participation. It promotes good governance by improving transparency, reducing corruption, and increasing public involvement. E-Governance has different models that explain the interaction between government and various stakeholders. These models describe how digital services are provided and how information flows between government, citizens, businesses, and government departments. The Government to Citizen (G2C) model focuses on delivering government services directly to citizens through digital platforms. It enables people to access services such as online applications, payment of
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