Question
Write short notes on the following:
a) Consumer Involvement and Decision-Making
b) Lifestyle and Psychographic Segmentation
c) Post-Purchase Behaviour and Customer Satisfaction
d) Ethical Issues in Consumer Behaviour Research
Answer :
Word Count : 521
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Skip in 10
Consumer involvement refers to the degree of personal importance, interest, or relevance that a consumer attaches to a product, service, or purchase decision. It influences the amount of time, effort, and information a consumer uses before making a decision. High-involvement purchases, such as buying a house, car, or expensive electronic items, usually involve extensive information search, evaluation of alternatives, and careful decision-making. Low-involvement purchases, such as daily-use products, involve limited information search and are often influenced by habits, brand familiarity, or convenience. Consumer decision-making is the process through which individuals identify their needs, search for information, evaluate alternatives, make a purchase decision, and assess the outcome after purchase. The decision-making process generally includes five stages:
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