Question
Role of leader in conflict situation.
Answer :
Word Count : 584
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In a conflict situation, a leader plays a crucial role in understanding the causes of conflict, managing emotional reactions, maintaining group cohesion, and guiding individuals toward a constructive solution. From the perspective of social psychology, conflict is not merely a disagreement between individuals; it may arise from differences in attitudes, beliefs, interests, goals, values, perceptions, or competition for limited resources. The behaviour of a leader can either intensify such conflict or transform it into an opportunity for cooperation and positive change. The first role of a leader is to identify the real causes of conflict. Conflicts are sometimes caused by misunderstandings, poor communication, prejudice, competition, or perceived injustice rather than actual differences in interests. A leader should listen carefully to all parties and distinguish facts from assumptions and emotional interpretations. Social psychological understanding helps the leader recognize that people may
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