A citizen’s charter represents a public commitment made by government departments to deliver specific services with clearly defined standards. It emerges from the broader effort to make Indian administration more accountable, transparent, and people-centric. By publicly stating what citizens can expect, it reduces ambiguity in service delivery and builds trust between the administration and the community it serves. The charter typically outlines service standards, expected timelines, responsibilities of officials, and mechanisms for grievance redressal, creating a framework that encourages responsiveness and efficiency. In the Indian context, citizen’s charters became prominent after the mid-1990s as part of administrative reforms influenced by principles of New Public Management. These charters aim to shift the administrative mindset from authority-driven functioning to service orientation. They focus on accessibility of services, clarity