Citizen-centric administration is an approach in governance that places the needs, expectations, and participation of citizens at the core of policy formulation and service delivery. Unlike traditional bureaucratic models that are often hierarchical and process-oriented, citizen-centric administration emphasizes accessibility, responsiveness, transparency, and accountability, ensuring that government actions directly benefit the people they serve. This model is particularly significant in the context of India, where the diversity of socio-economic conditions and the scale of population demand governance that is inclusive, efficient, and oriented toward public welfare. A key feature of citizen-centric administration is accessibility. Services must be available to citizens without undue barriers. For instance, the e-governance initiatives under Digital India have significantly improved accessibility by providing online portals for services such as