Question
. Discuss the characteristics, antecedents and outcomes of job satisfaction. Explain the
concept of organizational commitment and organizational citizenship behavior. (
Answer :
Word Count : 727
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Job satisfaction refers to the extent to which employees feel positively or negatively about their jobs. It represents an individual’s overall evaluation of various aspects of work, including the nature of the job, compensation, relationships with colleagues, supervision, and opportunities for growth. In Industrial and Organisational Psychology, job satisfaction is considered an important factor because it influences employee motivation, performance, well-being, and organisational effectiveness. Job satisfaction has several important characteristics. First, it is an emotional response that reflects an employee’s feelings and attitudes toward the job. Employees who experience satisfaction generally develop positive feelings such as enthusiasm, commitment, and involvement, whereas dissatisfied employees may show frustration and reduced interest. Second, job satisfaction is multidimensional because it is influenced by different job elements such as salary, promotion opportunities, work environment, leadership style, workload, and interpersonal relationships. An employee may be satisfied with one aspect of the job but dissatisfied with another. Third, job satisfaction is dynamic and can change over time due to changes in personal expectations, organisational policies, or workplace conditions. It is also influenced by individual differences, as employees with different values, personality traits, and career goals may perceive the same job differently. The antecedents
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