Question
Write a note on the role of Information and Communication Technology in
delivery of public services.
Answer :
Word Count : 500
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Skip in 10
Information and Communication Technology (ICT) has become a crucial instrument for improving the delivery of public services by enhancing efficiency, transparency, accessibility, and accountability in governance. In the context of electronic governance, ICT provides a platform through which governments can interact with citizens, deliver services, and manage administrative processes in a faster and more effective manner. The use of digital technologies has transformed traditional methods of public service delivery and has promoted citizen-centric governance. ICT enables governments to provide public services through online platforms, reducing dependence on physical visits to government offices. Services such as online applications for certificates, tax
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