IGNOU MTTM 3 2026 - What do you understand by Grievance? What are the steps involved in ha

Question

What do you understand by Grievance? What are the steps involved in handling a grievance effectively?

27 Feb 2026

Answer :

Word Count : 478

Grievance refers to any real or perceived feeling of dissatisfaction, injustice, or unfair treatment experienced by an employee in the workplace. In tourism organizations such as hotels, airlines, travel agencies, and resorts, employees often work in high-pressure, customer-oriented environments, making them more sensitive to issues related to working conditions, interpersonal relations, pay, scheduling, or organizational policies. A grievance may arise from violations of company rules, poor supervision, discrimination, unsafe working conditions, inequitable workload, lack of promotion opportunities, or misunderstandings. It can be formal, when reported through established procedures, or informal, when expressed verbally or through behavior such as absenteeism or

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