Letters of claims, complaints and adjustments are important forms of written communication in business. They are generally exchanged between buyers and sellers when there is a problem relating to the quality, quantity, price, delivery, condition or terms of goods and services. Such letters help business organisations settle disputes, protect their commercial relationships and maintain goodwill. They should be written clearly, politely, factually and firmly. A claim letter is a formal written request made by a customer or buyer to a seller, supplier, manufacturer, carrier or service provider for compensation or correction of a loss or problem. A claim may arise because the goods received are damaged, defective, short in quantity, different from those ordered, delivered late or incorrectly billed. The purpose of a claim letter is not merely to complain but to seek a specific remedy, such as replacement of goods, repair, refund, price reduction, compensation or correction of an invoice. A complaint letter is a letter written by a customer or business organisation to the concerned seller, manufacturer, supplier or service provider to report dissatisfaction regarding goods or services. A complaint may concern poor quality, defective products, inadequate service, delayed delivery, incorrect goods, overcharging, damaged goods, poor packaging or failure to follow agreed terms. A complaint letter normally explains what went wrong, provides relevant facts and requests suitable corrective action. A claim and a complaint are closely related, but they are not identical. A complaint primarily communicates dissatisfaction and draws attention to a problem, whereas a claim generally seeks a definite remedy or financial adjustment for the loss suffered. In business correspondence, a complaint may therefore lead to a claim when the customer demands compensation or another specific settlement. An adjustment