Public administration refers to the organized process through which government policies, laws and programmes are implemented and public services are delivered to citizens. The term is derived from two words: ‘public’, meaning relating to the people or society, and ‘administration’, meaning the process of managing or directing affairs. Thus, public administration may be understood as the machinery and activities through which the government works for the welfare of society. It occupies an important position between the formulation of public policies and their actual implementation. The nature of public administration can be understood through several dimensions. First, it is a social process because administration deals with people, their needs, interests and relationships. It is concerned with maintaining social order and promoting public welfare. Second, public administration is political in nature because administrative activities operate within a political environment. Administrators implement decisions