Information and Communication Technology (ICT) has emerged as a significant instrument for improving the efficiency, transparency, accountability, and responsiveness of governance systems. In the context of Public Systems Management, ICT facilitates better planning, implementation, monitoring, and evaluation of public programmes by enabling effective management of information and strengthening the relationship between government and citizens. One of the major roles of ICT in good governance is enhancing transparency and accountability in public administration. Digital platforms provide easy access to government information, policies, schemes, budgets, and administrative decisions. Through e-governance initiatives, citizens can monitor government activities and demand accountability from public institutions. Online portals for public services, digital records, and open data systems reduce secrecy and promote a more transparent administrative environment. ICT improves the efficiency and effectiveness of public service delivery by simplifying administrative procedures. Traditional governance systems often involve lengthy processes, delays, and excessive paperwork. Digital technologies help automate these processes, reduce bureaucratic barriers, and ensure faster delivery of services. Online applications for certificates, licenses, tax payments, welfare benefits, and other public services save time and reduce inconvenience for citizens. This contributes to citizen-centric governance. ICT also plays an important role in increasing citizen participation