IGNOU BRL 7 2026 2027 - Discuss the importance of human resource management in Retai

Question

Discuss the importance of human resource management in Retai

07 Aug 2026

Answer :

Word Count : 445

Human resource management plays a very important role in the successful operation of a retail store because retailing is a people-oriented business. Employees directly interact with customers, handle products, operate billing systems, maintain store displays, and perform many other activities. Therefore, effective management of human resources is essential for achieving store objectives and providing good customer service. One of the major functions of human resource management in retail is recruitment and selection. Retail stores need employees who are suitable for different positions such as salespersons, cashiers, supervisors, stock handlers, and store managers. Proper recruitment helps the store appoint capable and responsible employees. Selecting the right person for the right job improves

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