Standard Operating Procedures (SOPs) are written instructions that describe the correct and systematic way of performing routine activities in a retail store. In Store Operations-I, SOPs help employees perform their duties consistently, efficiently, and according to the standards established by the retailer. They provide clear guidance for activities such as opening and closing the store, receiving merchandise, stocking shelves, handling cash, maintaining cleanliness, managing customer complaints, and ensuring safety. The main purpose of SOPs is to standardize store operations. Different employees may have different levels of experience and may perform the same task differently. An SOP establishes a common method so that the activity is carried out correctly every time. It clearly defines what needs to be done, how it should be done, who is responsible, and sometimes when it should be completed. This reduces confusion and makes daily operations more organized. SOPs also help maintain consistency in customer service. Retail stores depend heavily on customer satisfaction, and customers expect similar service standards