Quality assurance in healthcare is a systematic process of ensuring that health services consistently meet established standards of safety, effectiveness, efficiency, patient-centeredness, timeliness, and equity. In operations management, quality assurance is essential because healthcare organizations deal directly with human lives, where errors may result in serious consequences. It focuses on preventing defects in healthcare delivery by establishing standardized procedures, monitoring performance, and promoting continuous improvement. A well-designed quality assurance system improves clinical outcomes, enhances patient satisfaction, reduces medical errors, and optimizes the utilization of resources. The importance of quality assurance lies in providing safe and reliable healthcare services. Patients expect accurate diagnosis, effective treatment, proper medication administration, and compassionate care. Quality assurance ensures that healthcare professionals follow evidence-based clinical guidelines and standard operating procedures. This reduces variations in clinical practice and improves consistency in patient care. It also strengthens public confidence in healthcare institutions by demonstrating accountability and commitment to high standards. Quality assurance contributes significantly to patient safety by identifying potential risks before they result in adverse events. It encourages proper documentation, infection control practices, medication safety protocols, and continuous monitoring of patient outcomes. In operations management, minimizing waste, reducing unnecessary delays, and improving workflow efficiency are also important quality objectives. Effective quality assurance helps healthcare organizations reduce operational costs associated with medical errors, readmissions, and prolonged hospital stays. Continuous Quality Improvement (CQI) is one of the most widely used methods to improve and maintain healthcare quality. CQI