A workplace incident can create tension, misunderstanding and conflict among employees, especially when workers from different departments blame one another. Such conflicts can negatively affect communication, cooperation, productivity and the overall work environment. In the context of environmental health, good working relationships are particularly important because employees often depend on one another to maintain safe practices, identify workplace hazards and prevent accidents. Personality, attitude and teamwork play an important role in resolving conflicts and rebuilding healthy relationships between departments. Personality refers to the distinctive characteristics, behaviour patterns and emotional tendencies of an individual. People differ in their level of patience, confidence, emotional stability, openness, responsibility and ability to deal with pressure. During a workplace incident, these differences can influence how employees react. Some employees may become aggressive and immediately blame others, while others may remain calm and try to understand what actually happened. Therefore, understanding personality differences can help employees avoid taking personal reactions as deliberate attacks. Employees with emotionally stable and cooperative personalities can contribute significantly to conflict resolution. They are more likely to listen carefully, control anger and consider different viewpoints before making judgments. Employees who are open-minded are also more willing to accept new information and recognise that their own department may have contributed to the problem. Similarly, responsible employees are more likely to accept their mistakes instead of shifting blame. Managers can encourage employees