Question

 

What do you understand by systems approach to training? Discuss about the action research in training and TQM.

10 Jan 2026
Answer :
Word Count : 469
The systems approach to training is a structured method of designing, implementing, and evaluating training programs in an organization. It views training as an integrated process where every component, from identifying needs to evaluating outcomes, is interconnected. This approach ensures that training is aligned with organizational goals and enhances employee performance in a systematic manner. It typically involves several stages, beginning with the assessment of training needs, which identifies the skills, knowledge, and competencies required by employees to meet organizational objectives. Following this, the design phase involves creating training programs that are tailored to these identified needs, incorporating appropriate content, methods, and delivery mechanisms. The development stage focuses on preparing instructional materials, simulations, and exercises that support the learning process. Implementation involves conducting the training sessions, whether through classroom learning, e-learning, on-the-job training, or blended methods. Finally, the evaluation stage measures the effectiveness of training, often using models like Kirkpatrick’s Four Levels, which examine reaction, learning, behavior, and results. By treating training as a system, organizations can ensure that each component works coherently, minimizing gaps between intended learning outcomes and actual performance improvements. Action research in training is
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