Question
Outline the impact of information technology on reservation systems.
Answer :
Word Count : 282
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Information technology has transformed reservation systems in the tourism business by making them faster, more accurate, and highly efficient. Earlier, reservations were handled manually through phone calls, written records, and physical files, which often led to errors, double bookings, and delays. With the introduction of computerized reservation systems, the entire process has become automated, reducing human errors and improving reliability. One major impact of information technology is the development of Global Distribution Systems (GDS) and Central Reservation Systems (CRS). These systems allow travel agents, airlines, hotels, and other service providers to access real-time information about availability, pricing, and booking
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