Question
सार्वजनिक क्षेत्र के संगठनों में सरकारी कार्यप्रणाली के परिवर्तन में सूचना एवं संचार प्रौद्योगिकी (ICT) की भूमिका का विश्लेषण कीजिए।
Answer :
Word Count : 692
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सूचना एवं संचार प्रौद्योगिकी (Information and Communication Technology-ICT) ने सार्वजनिक क्षेत्र के संगठनों की कार्यप्रणाली में व्यापक परिवर्तन लाया है। पारंपरिक प्रशासनिक व्यवस्था, जो कागजी अभिलेखों, धीमी प्रक्रियाओं तथा सीमित पारदर्शिता पर आधारित थी, अब डिजिटल प्रशासन, त्वरित सेवा वितरण और नागरिक-केंद्रित शासन की दिशा में परिवर्तित हो रही है। ई-गवर्नेंस के माध्यम से ICT ने सरकारी संस्थानों को अधिक उत्तरदायी, पारदर्शी, कुशल और प्रभावी बनाया है। ICT का सबसे महत्वपूर्ण योगदान प्रशासनिक प्रक्रियाओं के डिजिटलीकरण में है। सरकारी कार्यालयों में ई-ऑफिस, डिजिटल फाइल प्रणाली, ई-नोटिंग तथा इलेक्ट्रॉनिक दस्तावेज प्रबंधन प्रणाली के प्रयोग से फाइलों का त्वरित निस्तारण संभव हुआ है। इससे कागज की खपत कम हुई, कार्य में गति आई तथा अभिलेखों का सुरक्षित संरक्षण सुनिश्चित हुआ। अधिकारियों के बीच सूचना का आदान-प्रदान भी अधिक तेज और व्यवस्थित हो गया है। सरकारी सेवाओं के ऑनलाइन वितरण ने नागरिकों और सरकार के संबंधों को अधिक सरल बनाया है। जन्म एवं मृत्यु प्रमाण-पत्र,
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