Question
लोक सेवाओं के वितरण में सूचना एवं संचार प्रौद्योगिकियों की भूमिका पर एक टिप्पणी लिखिए।
Answer :
Word Count : 644
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लोक सेवाओं के वितरण में सूचना एवं संचार प्रौद्योगिकियों (Information and Communication Technologies—ICT) की भूमिका अत्यंत महत्वपूर्ण हो गई है। ई-गवर्नेंस का मूल उद्देश्य शासन को अधिक पारदर्शी, उत्तरदायी, दक्ष, सुलभ तथा नागरिक-केंद्रित बनाना है। सूचना एवं संचार प्रौद्योगिकियाँ सरकार और नागरिकों के बीच प्रभावी संवाद स्थापित करने, सेवाओं के शीघ्र वितरण तथा प्रशासनिक प्रक्रियाओं को सरल बनाने में केंद्रीय भूमिका निभाती हैं। डिजिटल माध्यमों के उपयोग से सरकारी सेवाएँ समय और स्थान की सीमाओं से मुक्त होकर नागरिकों तक पहुँच रही हैं, जिससे प्रशासन की कार्यकुशलता में उल्लेखनीय वृद्धि हुई है। सूचना एवं संचार प्रौद्योगिकियों के माध्यम से नागरिक जन्म एवं मृत्यु प्रमाण-पत्र, आय, जाति एवं निवास प्रमाण-पत्र, पासपोर्ट, ड्राइविंग लाइसेंस, पेंशन, कर भुगतान, बिजली-पानी के बिल, भूमि अभिलेख, शिक्षा, स्वास्थ्य तथा सामाजिक सुरक्षा योजनाओं जैसी अनेक सेवाओं का लाभ ऑनलाइन प्राप्त कर सकते हैं। इससे सरकारी कार्यालयों के बार-बार चक्कर लगाने की आवश्यकता कम हुई है
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