What do you understand by ‘Total Quality Management (TQM)’?Assume that you are a Principal in a School, what efforts will you make to achieve Total Quality Management in your School? Discuss with suitable illustration&
Total Quality Management (TQM) is a management philosophy that emphasizes continuous improvement, customer satisfaction, and employee involvement. TQM aims to enhance the quality of products and services by focusing on every aspect of the organization, including processes, systems, and people.
As a Principal in a School, achieving Total Quality Management would involve a number of efforts. Firstly, it would be important to establish a culture of continuous improvement, where all stakeholders are encouraged to identify areas for improvement and work collaboratively to implement changes. This could involve regular meetings with staff, students, parents, and other stakeholders to gather feedback and suggestions for improvement.
Secondly, it would be important to implement quality management systems, such as ISO 9001, to ensure that processes and procedures
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