What are the elements of client interviewing?
Conducting a successful client interview requires both tact and expertise. Whether you are an attorney interviewing a potential client in need of legal help or a human services worker interviewing clients and their family members to assess their needs, the purpose of a client interview is to collect enough information to help solve the client’s problem. Your job during the interview is to show the client that you care and have the ability to help him.
1. Review any information about the client that you may already have available. Learning more about the client beforehand will help you develop an idea of what specifics you need to get when you meet. You may be able to communicate better with the person as well. Have ready any paperwork the client needs to complete.
2. Make the client feel comfortable. Building a rapport from the start can get you better results. Begin by introducing yourself and shaking hands. Engage in a bit of small talk. Use this opportunity to get to know your client and let her know that she
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