Question
Total Quality Management (TQM)
Answer :
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Total Quality Management (TQM) is a comprehensive management philosophy that focuses on continuous improvement in quality, productivity, and customer satisfaction through the involvement of all employees. In maintenance management, TQM aims to ensure that equipment, machines, and systems perform efficiently with minimum downtime, leading to improved reliability and operational excellence. It emphasizes preventing defects rather than correcting them after they occur. The key principles of TQM include customer focus, continuous improvement, employee participation, process orientation, fact-based decision-making, and strong
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