MBO process
Management by Objectives (MBO) is a widely recognized and practiced approach to management that involves setting specific, measurable, achievable, relevant, and time-bound (SMART) objectives for an organization. This process plays a crucial role in the management of businesses and other organizations in the tourism sector.
The MBO process typically involves several key steps:
1. Goal Setting: The process begins with top-level management setting clear and specific objectives for the organization. In the tourism industry, these objectives could include increasing occupancy rates in a hotel, improving customer satisfaction scores for a tour company, or achieving a certain revenue target for a travel agency.
2. Cascading Objectives: Once top-level objectives
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