Question
Explain the theoretical difference between "Control" and "Capability" with the help of
suitable examples.
Answer :
Word Count : 507
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Skip in 10
Control and capability are two important concepts in Total Quality Management (TQM) that influence the performance and improvement of an organization. Although both are related to quality management, they represent different approaches. Control focuses on maintaining the existing level of quality, whereas capability focuses on developing the ability of a process to consistently produce desired results. Control refers to the activities, techniques, and systems used to monitor, measure, and regulate processes to ensure that they operate according to predetermined standards. It is mainly concerned with detecting deviations and correcting problems after or during their occurrence. Quality control involves inspection, testing, comparison with specifications, and corrective actions to maintain consistency in products or services. The main objective of control is to prevent defects and ensure that the current process performs within acceptable limits. For example, in a manufacturing company producing automobile parts, quality control involves checking the dimensions
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