Online Dispute Resolution refers to the use of digital technologies and internet-based platforms to resolve disputes arising in cyberspace or traditional disputes that are shifted to online modes. It integrates principles of alternative dispute resolution with information and communication technologies, enabling parties to resolve conflicts without physical presence. One of the most important features of Online Dispute Resolution is accessibility. ODR platforms allow parties from different geographical locations to participate in dispute resolution processes at any time, overcoming barriers of distance, travel, and time zones. This is particularly significant in cyberspace, where disputes often involve parties located in different countries and jurisdictions. Another key feature is cost-effectiveness. Traditional litigation and even offline alternative dispute resolution mechanisms involve significant expenses such as court fees, travel costs, accommodation, and professional charges. ODR minimizes these costs by conducting proceedings online, reducing administrative overheads and making dispute resolution affordable for individuals, small businesses, and consumers. This feature enhances access to justice, especially in low-value, high-volume disputes such as e-commerce transactions, consumer complaints, and digital service disagreements. Speed and efficiency are central features of Online Dispute Resolution. Digital platforms enable faster communication, automated case management, and streamlined procedures, which significantly reduce the time taken to resolve disputes. Many ODR systems use structured timelines, automated notifications, and simplified