IGNOU MNM 27 2026 - Email and telephone communication often lead to misunderstandings in p

Question

Email and telephone communication often lead to misunderstandings in professional settings.

Identify one real or observed workplace situation where poor email or telephone etiquette created confusion or conflict, and analyse how proper communication practices could have improved the outcome.

(Relevant Units: Unit 2 - Email and Telephone Etiquettes)

06 Jan 2026

Answer :

Word Count : 319

In a mid-sized service organization, a conflict arose between a project manager and a client due to poorly written email communication. The project manager sent a brief email stating that the delivery of a report would be “delayed until next week” without specifying a date, reason for the delay, or an apology. The tone appeared abrupt and dismissive, and the email was sent without a proper greeting or closing. The client interpreted this message as unprofessional and

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