Discuss the measures recommended in the Consumer Protection Act, 1986.
The Consumer Protection Act 1986 was passed by the Indian Parliament to protect consumer rights and to redress consumer complaints and resolve consumer disputes.
Every individual is a consumer of goods and services and expects a fair deal against unfair exploitation.
This Consumer Protection Act applies to the whole of India except the State of Jammu and Kashmir and covers all goods and services purchased by the consumers and to all sectors — private, public and cooperative. The objective of the Act is “to provide for better protection of the interests of consumers and for that purpose to make provisions for the establishment of Consumer Councils and other authorities for the settlement of consumer disputes and for matters connected therewith”. It protects the consumers from unfair trading or unfair trade practices.
It is important to note that the Indian Consumer Protection Act is a social welfare legislation and has been designed to avoid technicalities, procedural delays, procedural requirement, court fees and costs.
The Consumer Protection Act, 1986 provides for the following rights to the consumers:
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