Question
Describe the machinery provided in the Consumer Protection Act, (1986) for the redressal of complaints of consumers.
Answer :
Word Count : 545
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The Consumer Protection Act, 1986 was enacted in India with the objective of providing simple, speedy and inexpensive redressal to the grievances of consumers. For this purpose, the Act created a well-defined three-tier quasi-judicial machinery at the district, state and national levels to deal with consumer complaints. This institutional framework is popularly known as the Consumer Disputes Redressal Agencies and it functions independently of the regular civil courts. The first and basic level of this machinery is the District Consumer Disputes Redressal Forum, commonly called the District Forum. It is established by the State Government in every district. A consumer can file a complaint in the District Forum when the value of goods or services and the compensation claimed does not exceed the monetary limit prescribed under the Act. The District Forum consists of a President who is or has been a District Judge and two other members, one of whom must be
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