Define the term Human Resource Management and discuss its valued importance for the tourism industry.
Human resource management (HRM, or simply HR) is a function in organizations designed to maximize employee performance of an employer's strategic objectives.[1] HR is primarily concerned with the management of people within organizations, focusing on policies and systems.[2] HR departments and units in organizations typically undertake a number of activities, including employee recruitment, training and development, performance appraisal, and rewarding (e.g., managing pay and benefit systems).[3] HR is also concerned with industrial relations, that is, the balancing of organizational practices with requirements arising from collective bargaining and from governmental laws.
As a service industry, tourism businesses rely on their ability to attract and retain high quality staff. Engaging, training and retaining the
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