Quality Management System (QMS) under ISO 9000:2005 is a structured framework that enables organizations to consistently provide products and services that meet customer and regulatory requirements while enhancing customer satisfaction through effective system application and continual improvement. In the context of food safety and quality management systems, ISO 9000:2005 provides the fundamental principles and vocabulary that form the basis for developing, implementing, and maintaining an effective quality management system within food processing, manufacturing, storage, distribution, and retail sectors. It emphasizes a systematic and process-oriented approach to managing quality across the entire food supply chain. One of the core fundamentals of ISO 9000:2005 is its focus on customer satisfaction. In the food industry, customers include consumers, regulatory authorities, retailers, and other stakeholders. The system requires organizations to understand customer requirements related to safety, nutritional quality, labeling, packaging, and compliance with food laws. By aligning organizational objectives with customer needs, food businesses can ensure that products are safe, wholesome, and of consistent quality. Monitoring customer feedback, complaints, and market trends becomes an essential part of improving product performance and maintaining trust. The process approach is another fundamental principle of ISO 9000:2005. A process is defined as a set of interrelated or interacting activities that transform inputs into outputs. In food safety and quality management, processes may include procurement of raw materials, receiving and inspection, storage, production, packaging, quality testing, and distribution. By identifying and managing these processes systematically, organizations