Information and Communication Technology (ICT) plays an important role in improving reference services in libraries by making information access faster, more accurate, and user-friendly. Reference services aim to help users find required information resources, and ICT tools have significantly transformed traditional reference work into digital and virtual reference assistance. Through ICT, librarians can provide remote reference services using email, chat services, video conferencing, and library websites, enabling users to access help without physically visiting the library. ICT helps in the development of digital reference sources such as online databases, e-books, e-journals, and electronic catalogs (OPAC). These resources allow