Citizen-centric administration refers to a model of governance where the needs, expectations, and participation of citizens are placed at the core of administrative processes. It emphasizes responsiveness, transparency, accountability, and efficiency in public service delivery, ensuring that governance is not just top-down but also shaped by the experiences and requirements of the people it serves. The approach challenges traditional bureaucratic models that prioritize procedural adherence and hierarchy over public satisfaction, advocating instead for an administration that actively seeks to understand and meet citizen needs. In the Indian context, citizen-centric administration has gained prominence in recent decades, particularly with the rise of e-governance and digital service delivery mechanisms. One of the foundational principles is that administrative actions should reduce the distance between the government and the governed. For instance, initiatives such as the Public Grievances Redressal System (CPGRAMS) allow citizens to lodge complaints directly to government authorities and track their resolution.