IGNOU STUDY MATERIALS 2026 - Latest EGYANKOSH BOOKS DOWNLOAD
IGNOU STUDY MATERIAL FOR
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| Sl.No. | Unit / Block | Link |
|---|---|---|
| 1 | IGNOU MISC (Customer Service Management) Study Material 2026 | Download |
| 2 | IGNOU UNIT 01 ( Introduction to Customer Service) Study Material 2026 | Download |
| 3 | IGNOU UNIT 02 (Customer Service Classification) Study Material 2026 | Download |
| 4 | IGNOU UNIT 03 (Process of Selling) Study Material 2026 | Download |
| 5 | IGNOU UNIT 04 (Retail Selling Skills) Study Material 2026 | Download |
| 6 | IGNOU UNIT 05 (Customer Expectations) Study Material 2026 | Download |
| 7 | IGNOU UNIT 06 (Service Quality) Study Material 2026 | Download |
| 8 | IGNOU UNIT 07 (Customer Experience Management) Study Material 2026 | Download |
| 9 | IGNOU UNIT 08 (Customer Loyalty) Study Material 2026 | Download |
| 10 | IGNOU UNIT 09 ( Grievance and Complaint Management System) Study Material 2026 | Download |
| 11 | IGNOU UNIT 10 (Service Recovery) Study Material 2026 | Download |
| 12 | IGNOU UNIT 11 (Internal Marketing) Study Material 2026 | Download |
| 13 | IGNOU UNIT 12 (Communication with the Customer) Study Material 2026 | Download |
| 14 | IGNOU UNIT 13 (Customer Communication and Technology) Study Material 2026 | Download |
| 15 | IGNOU UNIT 14 (Empowering Customer Service) Study Material 2026 | Download |
| 16 | IGNOU UNIT 15 ( Measuring Customer Services) Study Material 2026 | Download |
| 17 | IGNOU UNIT 16 (Customer Services: Action Planning) Study Material 2026 | Download |
| 18 | IGNOU UNIT 17 ( Innovation in Customer Services) Study Material 2026 | Download |
| Sl.No. | Unit / Block | Link |
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IGNOU NEWS
Assignment Submission Last Date Extended Till 30 June 2026 Click Here★★★IGNOU June 2026 TEE Date Sheet Released Click Here★★★