You are the Customer Relationship Head at "Connect India Broadband." You have a long-standing customer, Mr. Rakesh Kumar (account number CI-2023-555), who has generally been very reliable. However, his internet bill has been outstanding for the past three consecutive months. While you want to maintain a positive relationship, it's crucial to inform him that continued non-payment will, unfortunately, lead to service disruption. Write a letter to Mr. Rakesh Kumar. Begin by highlighting his long-standing loyalty and the quality of your service. Then, subtly and positively (without explicitly stating "you haven't paid"), inform him about the outstanding balance for the last three months. Gently explain the importance of timely payments for uninterrupted service and politely request him to clear his dues to continue enjoying their services. Avoid a threatening or demanding tone; instead, aim for helpful and understanding, while still conveying the seriousness of the situation.
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