Describe how you can use the print and electronic media to sensitize your customers about timely payment of bills, and legalizing power connections.
Integrating text into customer communications is going to prove a key driver for enabling utilities to embrace this rapidly emerging payment channel. SMS/text can be used in a variety of ways, such as for sending timely payment reminders to encourage customers to pay on time; sending immediate confirmations to let customers know that their payments have been received; to get instant traction with delinquent customers by sending shut-off avoidance messages to inform customers when their payments are critically overdue; and to receive payment authorization messages in order to process a bill payment.
The use of SMS/text also transfers
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