Process of Quality Management Step 1: Identify Organizational Goals

The process of quality management starts by defining how employees’ jobs are tied to your company or organizations goals. Employees need to know the organization’s mission, vision, values, how they relate to the company and their role in it. All new employees should receive a thorough orientation with regards to the company’s vision, mission, values and goals. Knowing their individual goals and how it relates to the organization’s goals is the first step in the process of quality management.

Process of Quality Management Step 2: Identify Critical Success Factors

The factors that make an organization’s quality management system successful should be identified. These factors can be a well-designed production process, great product, technical support, customer support, financial security, or employee satisfaction. Make a list of the primary factors that influence the process of quality management and continuously and consistently manage those factors.

Process of Quality Management Step 3: Identify Internal and External Customers

Identify the key groups of customers that make