IGNOU MVP 3 2017 - Quality Dimensions of a "Product"

Question

Quality Dimensions of a "Product"

22 Aug 2018

Answer :

Word Count : 286

There are eight such dimensions of quality. These are:

1. Performance:

It involves the various operating characteristics of the product. For a television set, for example, these characteristics will be the quality of the picture, sound and longevity of the picture tube.

2. Features:

These are characteristics that are supplemental to the basic operating characteristics. In an automobile, for example,

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