IGNOU BNS 12 2018 - Explain the concept of quality and quality assurance.

Question

Explain the concept of quality and quality assurance.

15 Feb 2018

Answer :

Word Count : 321

In the health care industry, the evaluation of health care is a process used to determine the quality of services provided to clients. An historical overview of QA showed that ‘the earliest records reveal concern for the quality of medical care and as might be expected they also reveal concern for the quality of manufactured products’ Thus, Quality Assurance is not a new concept.

Early Quality Assurance programs were centralised; nursing units throughout a health care facility were monitored using the same clinical criteria. ‘Measurement was often performed with agency

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