IGNOU MTM 2 2018 - Why is ‘change’ necessary? How does it affect organization

Question

Why is ‘change’ necessary? How does it affect organizational culture and functioning? Support your answer with suitable examples

08 Mar 2018

Answer :

Word Count : 1358

Change is an inherent part of any dynamic environment, especially in industries such as tourism, where trends, customer expectations, and global circumstances continuously evolve. In the context of Human Resource Planning and Development (HRPD) in tourism, change is necessary to adapt to these shifting conditions, ensure organizational competitiveness, and achieve long-term sustainability. Understanding the need for change, its impact on organizational culture, and how it influences the functioning of the organization is crucial for successful human resource management in the tourism sector.

Why is ‘change’ necessary in Human Resource Planning and Development in Tourism?

Adapting to Evolving Customer Expectations: Tourism is highly customer-centric. Changes in customer preferences, behaviors, and expectations require tourism organizations to continually innovate and adapt. HRPD must be flexible to recruit, train, and retain employees who are equipped with the skills to meet these shifting demands. For instance, the rise of digital technology and online booking systems has led to a demand for employees skilled in IT, digital marketing, and customer service management. If HRPD fails to adapt to this change, the organization risks falling behind its competitors.

Example: The rapid rise of sustainable tourism has altered consumer behavior, with more tourists seeking eco-friendly and responsible travel experiences. Tourism companies need to hire specialists in sustainable tourism and train their workforce to align with these changing consumer preferences.
Technological Advancements: The tourism industry is heavily influenced by technological advancements such as AI, virtual reality, mobile applications, and data analytics. Human Resource Planning and Development must consider these developments in terms of skill requirements, recruitment strategies, and training programs. As new technologies change the way the

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