The patient including his family and relatives is a bundle of expectations, anxieties, hopes and fears.

While as hospitals tend to judge themselves on formal levels such as number of beds, specialists, equipment, and size of budget and so on; the patient is not interested in such statistical aggregates.

Once in a hospital, he seeks satisfaction for his very special and private psychological and emotional needs.

A patient has needs for privacy of person at least when he is not critically ill. He needs also the option of sociability when he is fit to socialise within the hospital.

He has the need to be informed in general about his illness and progress. He needs freedom from pain when it occurs. He needs at least to be informed about the planning of his care.

He has the need to be assured that he will not be abandoned at a time of crisis. The patient also needs to have confidence that people caring for him not only are good in their job but also know his special requirements.

And he needs to feel the presence of the reassuring nurse who cares about what happens to him.

Depending on its image, a hospital is variously considered as a crisis place, a curing place or a trauma place.

As a place, Canter Considers