Performance appraisal refers to the systematic process of evaluating the performance, efficiency, skills, behaviour and contribution of employees in an organisation. In the context of e-commerce, performance appraisal is particularly important because employees work in a technology-driven and highly competitive environment where customer satisfaction, order accuracy, delivery speed, digital skills and productivity directly affect business performance. Different methods are used to assess employees according to their roles and organisational objectives. The traditional methods of performance appraisal include ranking, paired comparison, grading, critical incident and checklist methods. In the ranking method, employees are arranged from the best performer to the poorest performer according to their overall performance. This method is simple but may become subjective when employees have similar performance levels. The paired comparison method compares each employee with