IGNOU BEE 1 2018 - Discuss the importance of seven quality control tools in the organizat

Question

Discuss the importance of seven quality control tools in the organization for performance improvement.

28 Mar 2018

Answer :

Word Count : 754

7 most common quality tools?

1. Flowchart

Most of us are familiar with flowcharts. You have seen flowcharts of reporting relationships in organizational structures. Flowcharts are also used to document work process flows.

This tool is used when trying to determine where the bottlenecks or breakdowns are in work processes. Flow-charting the steps of a process provides a picture of what the process looks like and can shed light on issues within the process. Flowcharts are also used to show changes in a process when improvements are made or to show a new work flow process.

Example Flowchart

Children's Ministry Drop Off Process

2. Check Sheet

A check sheet is a basic quality tool that is used to collect data. A check sheet might be used to track the number of times a certain incident happens.

As an example, a human resource department may track the number of questions by employees, per category, per day. In this particular check sheet the tools shows the total number of questions received by the human resources department.

This information helps that department identify opportunities to proactively share information with employees in an effort to reduce the numbers of questions asked.

Example Check Sheet

3. Cause and Effect (fish bone) Diagram

A cause and effect diagram, also know as a fish-bone diagram, shows the many possible causes of a problem. To use this tool, you need to first identify the problem you are trying to solve and simply write it in the box (head of

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