Question
Discuss the importance of planning in hotel management. How would you decide the departments and job specifications for a 25 room hotel? Explain.
Answer :
Word Count : 1945
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Skip in 10
Management is the key to a successful business. Every business, either big or small requires a good management, strategic and organized unit of people who can provide the insight and plan the future of a successful business. The constant development in the hospitality industry have had made hotel owners to think and agree with the importance of hotel management system in their business. In the last few years hotel hospitality industry has seen a steep rise in the influx of consumers. Now, the increase in the number of the customers mean the hotel administration has to create better facility, services and quality environment to absorb the customers. Handling a single consumer is far easier than providing quality services to 10-20 guests at a time with different needs.
The purpose of a competitive hotel management system is to assess the situation and then plan out strategic reforms to better the quality of the hotel business.
In the recent times there are many effective technologies which have come up for the hotel industry to ease the work load. The technology can prove beneficial for a hotel business but the implementation require a competitive hotel hospitality management system in achieving the better result from the adaptation of technology.
In the absence of good hotel hospitality management system, the business might not succeed to reach the set goal. The incorporation of the hotel management software could be a real gift to many hotel owners only when they adopt and have a plan to manage it. It helps and assists in streamlining of services which can get them maximum output from the resources they have.
Good hotel hospitality management system not only controls the departments of the hotel management system but also makes changes, chalk out plans and strategist to make it work better, in order to utilize the resources in the best interest of the business in increasing the profit.
With internet becoming a major platform to penetrate into new customers, a good management system can understand and take audacious decision to make some spending to attract customers and create a new customer base. Better hotel hospitality management system will mean a better progress of the business towards the achievement of the set goal.
JOB TITLE : Rooms Divisions Manager
DEPARTMENT : ROOMS DIVISION
SECTION : Front Office
REPORTS TO : General Manager
SUPERVISES : Assistant Front of House Manager
Front Office Manager
Reservations Manager
Front Office Supervisor
Front Office staff
JOB SUMMARY : Basic functions: Directs and controls Reservation, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office
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