Question
Define stress. Identify some of the internal and external stressors of you and the staff. How do you cope with your stress and help your staff to cope with their stress?
Answer :
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Skip in 10
Stress is defined as “a state of psychological and physiological imbalance resulting from the disparity between situational demand and the individual's ability and motivation to meet those needs.”
Stress can be positive or negative:
- Stress is good when the situation offers an opportunity to a person to gain something. It acts as a motivator for peak performance.
- Stress is negative when a person faces social, physical, organizational and emotional problems.
Factors that are responsible for causing stress are called stressors.
Causes of Stress
The major causes of stress at work or in organization:
- Career Concern: If an employee feels that he is very much behind in the corporate ladder, then he may experience stress. If he seems that there are no opportunities for self-growth, he may experience stress. Hence, unfulfilled career expectations are the significant source of stress.
- Role Ambiguity: It occurs when the person doesn't know what he is supposed to do, on the job. His tasks and responsibilities are not clear. The employee is not sure what he is expected to do. It creates confusion in the minds of the worker and results in stress.
- Rotating Work Shifts: Stress may occur in those individuals who work on different work shifts. Employees may be expected to work on day shift for some days and then on the night shift. That may create problems in adjusting to the shift timings, and it can affect not only personal life but also family life of the employee.
- Role Conflict: It takes place when people have different expectations from the person performing a particular role. It can also occur if the job is not as per expectation, or when a job demands a certain type of behavior that is against the person's moral values.
- Occupational Demands: Some jobs are more demanding than others. Jobs that involve risk, and danger are more stressful. Research findings indicate, job that cause stress needs constant monitoring of equipments and devices, unpleasant physical conditions, making decisions, etc.
- Lack of Participation in
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